If you believe that you are being a victim of gender-based violence, you can receive immediate advice and help, even if you haven’t filed a formal complaint, and even if you are in an irregular administrative situation (even if you do not have legal status to remain in Spain). All the services are free. Gender Violence Resources.
EMERGENCY PHONE: 112 (SOS Navarra). Offers advice and support to anyone suffering gender abuse, irrespective of their legal status.
They will follow their Protocol for Coordinated Action in assisting Victims of Gender Violence and coordinate the interventions of all services in a cohesive, rapid and comprehensive manner free of charge.
It is NOT necessary to have filed a complaint.
PHONE 016: FREEFONE FOR VICTIMS OF GENDER VIOLENCE.
Offers information 24/7 in 52 languages via a tele-translation service.
CALLS TO 016 DO NOT APPEAR ON THE PHONE BILL. THEY MUST THOUGH BE DELETED FROM YOUR PHONE. More information.
LAY A COMPLAINT BEFORE THE COURT. Anyone suffering gender violence, can initiate criminal proceedings by attending the Palacio de Justicia de Navarra to lay a complaint with the Court of Violence against women.
You can request support at the Navarra Crime Victims Assistance Office
If the Court is satisfied that you are the victim of gender violence it can issue an IMMEDIATE TEMPORARY ORDER OF PROTECTION. This order will protect you and your children if they are in danger.
If you do not have legal status, the Protection Order allows you to request a residence permit and permission to work due to exceptional circumstances. This applies even if you have a family residence permit that is sponsored by the aggressor.
If your aggressor is convicted, you will be granted a 5-year temporary residence permit and permission to work. If the case is not proven, the temporary residence and permission to work will not be granted.
SERVICES IN NAVARRA
LEGAL SUPPORT SERVICE FOR WOMEN (SAM).
Provides legal assistance in filing complaints for gender violence and ongoing advice throughout the judicial process. It also offers advice on related legal issues such as violence, employment rights, family rights, etc. More information. How to access.
TOTAL SUPPORT TEAMS FOR VICTIMS OF GENDER VIOLENCE (EAIVs). Offers a holistic response to the needs of gender violence victims and their families. Professionals from different disciplines assess the individual circumstances and design a personalized care plan, which includes social, psychological, and legal care. They can also offer group support. They provide information on financial assistance and, where appropriate, accompany the victim to support their request or refer them to other services such as the Red Cross or Cáritas.
Your legal status is not important. It does not matter that you are not registered.
Where: You can be referred from the General Social Service or Neighborhood Unit that corresponds to your area, from the reception resources, or other professionals (for example, health services). You can also go in person to the Gender Violence Total Support Teams of the Government of Navarra. More information.
TELEPHONE SUPPORT & PROTECTION SERVICE FOR VICTIMS OF GENDER-BASED VIOLENCE (ATENPRO). Mobile phone which allows victims of gender violence to directly contact a specialist Customer Service Centre, staffed by personnel able to respond to emergency situations and to mobilize other services.
The Customer Service Center provides 24/7 monitoring and makes regular direct contact with service users to support them through the integrated process.
Processing and requirements: The teams coordinate with the Social Services to begin the process. It is a requirement not to live with the abuser and to participate in the specialized care programs for victims of gender violence existing in Navarra. More information.
PROTECTIVE RESOURCES OF THE GOVERNMENT OF NAVARRA
Resources to protect and care for those women victims of gender violence who are forced to leave their usual home, as well as their children or dependents. In addition to protection, individualized accompaniment and monitoring is also provided in order to bring stability.
EMERGENCY CENTER. The objective is to provide safe and immediate accommodation (7 days extendable up to one month). Specialist staff offers reception, accommodation, maintenance, guidance, counseling, accompaniment and immediate psychosocial support. It is a free resource.
How to Access: Through S.O.S. Navarra, telephone 112. Admission conditions guided by the criteria of urgency and necessity. More information.
REFUGE FOR VICTIMS OF GENDER VIOLENCE. Medium-stay residential resource –6 months extendable for 3 more. It offers accommodation, support, accompaniment and individualized monitoring. A bespoke Recovery Plan is developed. It is a free resource.
How to Access: Submit an application to the Navarra Institute of Equality (INAI), with a report from the Reception Resources or Social Services or Attention Teams for Victims of Violence (EAIV). More information
RESIDENTIAL CARE. Long-stay residential resource –one year extendable to a maximum of two– attended by technical staff for women who, at the end of their stay in the refuge, need greater support to achieve their recovery.
The Government of Navarra covers the costs and supplies of the houses, but the maintenance costs are borne by the women users.
How to Access: After the woman’s stay, the technical team of the refuge and the Navarro Institute for Equality assess the suitability of the woman being able to access this resource to continue her recovery. More information.
Four-seater housing to house women in prostitution contexts, with serious accommodation difficulties arising from the COVID-19 pandemic. Authorized by the General Directorate of Housing, in collaboration with the Navarro Institute for Equality / Nafarroako Berdintasunerako Institutua (INAI / NABI) and NASUVINSA.
ACCESS TO PROTECTED HOUSING. In public housing developments, homes for rent or for sale are reserved for those who prove their status as victims of gender violence.
How to Access: Accreditation as a victim of gender violence is processed at the Navarro Institute for Equality. More information.
EMERGENCY FINANCIAL SUPPORT. Offered to women victims of gender violence forced to leave their home due to serious personal risk and who lack the financial means to meet specific basic needs. More information.
AID FOR VICTIMS OF GENDER VIOLENCE WHO HAVE INSUFFICIENT FUNDS AND PARTICULAR DIFFICULTIES IN OBTAINING A JOB. Aimed at ensuring that victims of gender-based violence, who have protective measures in place, have the financial means and time to face the difficulties that prevent employment. More information.
FREE RESOURCES FOR WOMEN INVOLVED IN PROSTITUTION.
They are information, support and care resources for women involved in prostitution and/or who are considering abandoning it. More information.
INFORMATION ON TRAFFICKING IN WOMEN FOR THE PURPOSES OF SEXUAL EXPLOITATION
It can be difficult to recognize this manifestation of violence against women. This fact sheet facilitates their recognition as well as information on the rights of those trafficked for the purpose of sexual exploitation. More information.
WOMEN’S ASSOCIATIONS THAT PROVIDE DIRECT SUPPORT IN THE FIELD OF GENDER-BASED VIOLENCE
ABIATZE. Health promotion. Socio-health care for those involved in prostitution. Contact: email@example.com. Telephone 619 800 692.
ACTION AGAINST TRAFFICKING. They fight against trafficking in women & girls for the purpose of sexual exploitation on a local, national and international level. They promote values of equality to achieve healthy relationships. More information.
LUNES LILAS. Counseling and support for survivors of gender-based violence. They organize activities related to equal opportunities for men and women. The first consultation is free. They facilitate group courses on self-defense, self-esteem, techniques for public speaking, etc. Contact: firstname.lastname@example.org. Telephone 661 797 140.
EHULEAK. Commission for the Investigation of Abuse of Women in Navarra. They work to educate on equality and prevention of gender violence in intimate relationships and sexual violence, including prostitution as a form of sexual violence. Contact: email@example.com. Telephone 646 640 000. More information.
ITXAROPEN GUNE. Place of Hope (AIGLE). Non-profit association formed by professionals and volunteers committed to real issues facing those at risk of social exclusion. Specializing in issues faced by immigrant women and women forced into prostitution. More information.
DOCTORS OF THE WORLD / MÉDICOS DEL MUNDO. Supporting women involved in prostitution: information on rights and socio-sanitary resources offering individualized-support in a confidential environment. Project for the Prevention of Female Genital Mutilation (FGM): information for African women about their rights and socio-health resources, offering individualized care by African women in a confidential environment. Training is offered to both men and women on health, gender violence, rights, etc. from an intercultural perspective. More information.
VILLA TERESITA. Orientation and workshops for social integration, self-knowledge, Spanish language, food, children’s education, health, etc. Telephone 948 239 199. More information.
LA CASA DE LAS MUJERES: A meeting place and reference point for all women from the city, offering opportunities to form alliances and generate the strengths and synergies necessary to achieve real equality between women and men. Conceived as a space for feminist, multi-cultural and inter-generational exchange to allow for joint strategies on politics. More information.
MAP OF THE VIOLET ROUTE.
A simple and effective digital tool to collate various participating women’s associations for equality, 29 online. A map locates them and makes them visible, valuing their work for equality, facilitating contact between women’s associations, knowledge of their work and strengthening the associative fabric that works for Equality in Navarra. More information.
IPES WOMEN’S LIBRARY. Specialized collection of documentation related to women’s studies as well as literature and other fiction formats written by women. The purpose is to collate and make accessible the contribution of women –ideas, arts and culture– to the history of humanity and to know the situation of women and their diversity to have a closer future where equal opportunities are real. Accessible to women, students, researchers, groups and the general public. Documentation Center-Women’s Library
KATTALINGUNE. Public Service offered by the Government of Navarra – Information and Support for the LGBTIQ+ community from staff specializing in sexology and gender, providing a service throughout Navarra from its headquarters in Pamplona / Iruñea and Tudela. More information.
HARROTU CENTER. Pamplona City Council service managed by Kattalingorri. Provides individual and group sexological and psychosocial care and meetings for mutual support for lesbian, gay, transsexual, transgender, bisexual and intersex people who suffer from inequality and discrimination. More information.
ANDRAIZE. Center for Sexual and Reproductive Health Care –CASSyR– Specialized program for trans and intersex people. Avenida San Cristobal, s / n. Parque del Mundo (World Park) Txantrea.Pamplona / Iruñea. Telephone 848 422 766. More information.
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