Navarra Health Service / Osasunbidea
All individuals residing in Navarra — regardless of their age, nationality, or administrative status — have the right to receive free public healthcare. This includes access to diagnostic, preventive, and therapeutic services, as well as, when necessary, prescription medications.
To access these services, it is necessary to have an Individual Health Card (TIS), which you must present when visiting a health center or collecting prescribed medicines from a pharmacy.
In emergency situations, everyone has the right to receive medical care, even if they do not have a TIS.
Applying for the Individual Health Card (TIS)
- If you have Spanish nationality (DNI) or a residence permit (NIE), you can apply for the TIS at your local Health Center [More information].
- If you are in an irregular administrative situation (without a residence permit), you should make an appointment with the Social Worker at your local Health Center. Bring your documentation to the appointment — for example, your passport — and your certificate of residence registration (‘empadronamiento’), if you have one.
If you can prove that you have been living in Spain for more than three months, the Social Worker will request your TIS. You can prove your three months of residence with a certificate of empadronamiento* or with other documents such as: a travel letter, school enrollment, a certificate from an NGO, or records of visits to social or health services.
If you are in a temporary stay situation (this applies if you have been in Spain for less than 3 months**), the Social Worker may prepare a social report assessing your health, economic and social needs, as well as your intention to remain in Navarra. With that report, your empadronamiento, and your passport, the Social Worker will request your TIS.
If your TIS application is approved, the card will be sent to your home address.
* If you are not registered as a resident (empadronado/a) in Navarra — because you don’t have a fixed address or cannot register at the place where you live — you can still prove your residence with other documents, such as:
- A certificate from an NGO
- School enrollment
- A social report
** Exceptionally, healthcare may be provided to individuals who have been in Spain for less than 3 months, based on a report issued by the Social Worker at the Health Center and validated by the TIS Processing Office.
3. If you have applied for International Protection in Spain, you can request the TIS directly at the admissions desk of your local Health Center. You will need to bring:
- Your International Protection application
- Your passport or other identification document
- Your residence registration (empadronamiento) in Navarra
LANGUAGE/TRANSLATION. The Navarra Health Service offers a telephone translation service to assist you better. Request it if you need it.
DENTIST. Located at Calle Conde Oliveto, 11th floor. Appointment phone nr: 848 429 234. Emergency hours: Mon to Fri, 8:00AM to 2:00PM.
VISION TESTS.
You can make an appointment through your Health Center.
EMERGENCIES
Out-of-Hospital Care (opens in a new tab)
Hospital Care: You can go directly to a hospital center — in Pamplona, Estella, or Tudela — if you believe your health condition requires urgent or serious attention.
EMERGENCY NUMBER ‘SOS NAVARRA’: Call 112 this number to request emergency medical assistance.
MENTAL HEALTH
Referrals to the Mental Health Center, as with other specialties (surgery, cardiology, traumatology, etc.), must be made by your family doctor for the first appointment. Follow-up appointments are scheduled directly by the Mental Health Center.
How do you access the Mental Health Centers? (opens in a new tab)
SEXUAL AND REPRODUCTIVE HEALTH
SEXUAL AND REPRODUCTIVE HEALTH CARE CENTERS (CASSyR) OF NAVARRA HEALTH SERVICE / OSASUNBIDEA. They provide comprehensive sexual and reproductive health care to the entire population of Navarra. Each center is staffed by a multidisciplinary team including educators, nurses, midwives, gynecologists, and sexologists. Services include individual care, group education, and professional advice.
You can go directly to the center assigned to you based on your residence in the following cases:
- Contraception
- Pregnancy or pregnancy testing
- Emergency contraception (morning-after pill)
- Voluntary termination of pregnancy
- Requests for information and support regarding sexuality
- Suspected sexually transmitted infections (STIs)
- Sexual assault
Sexual and Reproductive Health Care Centers in Navarra (opens in a new tab)
CASSyR TXANTREA ANDRAIZE:
They provide information on sexual education and family planning. Services offered:
- Information and guidance
- Gynecological care
- Psychosexual counseling
- Courses for parent associations
- Specific program addressing prostitution-related issues
Opening hours:
- Monday to Thursday: 8:30 AM – 2:00 PM and 3:30 PM – 8:00 PM
- Friday: 8:30 AM – 2:00 PM
Youth program:
From October to May/June: specialized care for young people under 23 years old.
Address:
Avda. San Cristobal, s/n. Parque del Mundo, Txantrea, Pamplona
Phone: 848 422 761
Email: cassyr.andraize@navarra.es
Other info:
INFORMATION ABOUT THE PUBLIC HEALTH SERVICES OF NAVARRA.
ASSOCIATIONS WORKING IN THE HEALTH FIELD: Patient Associations.
The content of this page is for informational purposes only. We appreciate it if you notify us of any errors or missing information.